Start with Ledger
Secure your crypto with a hardware wallet — step-by-step setup, recovery guidance, and trusted best practices.
Overview — What the start experience delivers
This page guides new and returning users through the recommended start flow: unboxing, firmware verification, device initialization, secure seed backup, and connecting to Ledger Live or compatible apps.
Why start with a hardware wallet
A hardware wallet stores private keys offline so transactions and keys remain isolated from internet-connected devices. Starting correctly reduces the risk of phishing, theft, and accidental exposure of recovery material.
Quick start — core steps
- Unbox and verify: Confirm packaging integrity and verify the device authenticity per official guidance.
- Install Ledger Live: Download the official Ledger Live desktop or mobile application.
- Initialize device: Power on, choose a PIN, and generate your recovery phrase on the device itself.
- Record recovery phrase: Write the recovery phrase on the supplied card—do not store it digitally.
- Install apps & connect: Use Ledger Live to install blockchain apps and connect your accounts.
Unboxing and verification
When you receive a device, inspect packaging and tamper-indicators. Only initialize a device that prompts you to create a new recovery phrase; never accept a pre-loaded seed or a device that asks you to enter a recovery phrase supplied by someone else.
Initialize and secure your recovery phrase
Initialization must happen on the hardware device. A genuine device will generate the 24-word recovery phrase on device only. Record each word in order and store the recovery material offline in a secure location.
Best practices for recovery phrase handling
- Never share your recovery phrase. Ledger support will never ask for it.
- Store the written phrase in multiple secure locations (e.g., a safe) — consider geographically separate backups.
- Do not photograph, screenshot, or type your recovery phrase into a computer or cloud service.
Connecting with Ledger Live and third-party apps
Ledger Live is the official manager for device firmware, app installations, account management, and transactions. You can also connect your device to compatible third-party wallets or Web3 apps; always confirm the origin of any app before approving transactions on device.
Troubleshooting common start issues
If you cannot complete setup, verify the basics first: cable and port, firmware compatibility with the latest Ledger Live, and that your device is a genuine product. Do not enter your recovery phrase into any website or app.
How to recover if you lose your device
Recovery uses your 24-word phrase. Using a new compatible hardware wallet or a supported recovery flow in a trusted app, you can restore access to accounts. Recovery is only possible with the correct recovery phrase; there is no backdoor.
Compliance and firmware updates
Keep firmware and Ledger Live up to date. Firmware updates include security improvements and support for new blockchains — apply updates only when initiated through Ledger Live or the official procedure.
Accessibility & support
If you need guided assistance, consult the official documentation and step-by-step tutorials or contact authorized support channels. Avoid help from unknown sources or social media DMs offering recovery help.